sihomi Platform Account Terms

Account eligibility and registration on sihomi

You must be at least 18 years old and legally permitted to use online gaming platforms in your jurisdiction to open a sihomi account. We do not serve users in jurisdictions where online gaming is prohibited. You are solely responsible for verifying that your jurisdiction permits access to our platform before signing up.

When you register on sihomi, you provide an email address, phone number, and username. You choose a password that you must keep confidential. We use your email for account recovery and notifications. We use your phone number for two-factor authentication and withdrawal verification. If you provide false information during registration, we reserve the right to close your account and forfeit any balance.

One person may not operate multiple accounts on sihomi. If we detect duplicate accounts or suspicious registration patterns, we will close all associated accounts and may forfeit balances. Account names and usernames must not contain offensive language, impersonation of staff, or misleading claims.

Deposits, payment methods, and our sihomi deposit policy

We at sihomi accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet codes, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are non-refundable once processed—once your bank or e-wallet confirms the transaction and funds appear in your sihomi balance, that deposit cannot be reversed.

Minimum deposit amounts vary by payment method (typically our welcome offer for e-wallets, our welcome offer for bank transfer). Maximum deposits depend on your payment provider's limits. We do not charge deposit fees; your payment provider may charge their own transaction fees.

We process deposits through encrypted, PCI-compliant payment processors. We never store your card number or bank credentials on our servers. If you believe a deposit was processed incorrectly, contact our support team with your transaction ID and we will investigate.

Withdrawals and our sihomi withdrawal procedure

To withdraw winnings from sihomi, you must first pass our KYC verification by uploading a government ID photo and proof of address. We complete verification within a standard window—we do not promise instant approval, but most accounts verify within 24 hours.

Withdrawals are processed back to your original deposit method by default. If you deposited via mobile banking, your winnings return to local payment. You may request a withdrawal to a different payment method, but we may require additional verification. We process withdrawals according to standard verification procedures to prevent fraud and ensure funds go to legitimate account holders.

We do not guarantee specific withdrawal timeframes. Processing depends on your bank's or e-wallet provider's response time, network load, and any additional verification we undertake. For large withdrawals or unusual patterns, we may freeze your account temporarily while we verify the withdrawal is legitimate. This protects your account from theft.

Game rules and bet settlement on sihomi

On sihomi, we offer slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), football betting (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), and esports wagering (Mobile Legends, Free Fire, PUBG Mobile). Each game category has its own rules, which we display before you place a wager.

Slot games use certified random-number generators (RNGs) and display theoretical payout rates (RTP). Live-dealer tables stream real tables with professional dealers. Football and esports odds are set by our trading team and updated based on market movement and match events.

We settle bets when the underlying event concludes or when specific conditions are met (e.g., a goal is scored, a round ends, a match finishes). If a bet is ambiguous or disputed, we refer to the official result (sports league, game provider, or match recording) and settle according to that. If we make a settlement error, we correct your balance once we discover the mistake and provide a written explanation.

Void bets

If a match is postponed, cancelled, or abandoned before play begins, all bets on that match are void and your stake is refunded.

Odds guarantee

You receive odds as displayed at the moment you place your wager. If odds shift, existing bets are not affected.

Live betting updates

game information update continuously during matches. Bets placed during live play settle according to the result at that moment.

Disputed outcomes

We refer to official sources (league records, game providers, match replays) to settle disputes fairly.

Data protection and account security on sihomi

We at sihomi protect your personal information with industry-standard SSL encryption. All communication between your device and our servers is encrypted, so no one can intercept your password or balance information. We store identity documents (government ID, proof of address) in encrypted databases and never share them with third parties unless legally required.

We log all account activity—logins, deposits, withdrawals, game history—so you can review your account and verify nothing looks unusual. You can enable optional two-factor authentication (2FA) in your account settings to add an extra security layer; each login from a new device requires a one-time code sent to your registered phone number.

If you suspect unauthorized access, contact us immediately. We can freeze your account and investigate. If we find fraudulent activity, we will refund illegitimate withdrawals and secure your account. You are responsible for keeping your password confidential and logging out after each session, especially on shared devices.

Bonus and promotion terms on sihomi

From time to time, we at sihomi offer promotional bonuses or welcome offers to new members. Any such offer is subject to specific terms—we display those terms clearly before you accept the bonus. Bonuses typically carry playthrough requirements (you must wager the bonus amount a certain number of times before you can withdraw) and may apply only to specific games or markets.

Bonuses are non-transferable and expire if unused within a specified period. If you breach bonus terms—for example, by opening duplicate accounts to claim multiple bonuses—we will forfeit the bonus and any winnings derived from it. We reserve the right to modify, suspend, or cancel bonuses at any time and to correct errors in bonus calculations.

Account suspension and closure

We at sihomi reserve the right to suspend or close your account if you breach these terms. Breaches include: providing false information, using multiple accounts, attempting to exploit system errors, engaging in abusive behavior toward our staff, or using our platform in jurisdictions where it is prohibited by law.

If we suspend your account, you will receive notice explaining the reason (where legally permissible). You may contact our support team to appeal the suspension. If we permanently close your account, we will refund any remaining balance to your registered payment method within a standard processing window—we do not promise instant refund, but we process these according to our standard withdrawal procedures.

If you wish to close your own account, contact our support team and provide your username and registered email. We will close your account and refund any balance. Self-closure is permanent—you cannot reopen the same account.

Dispute resolution and complaint procedure

If you have a complaint about a bet settlement, deposit, withdrawal, or other sihomi service, contact our support team through the in-app email form or our website. Provide your username, transaction ID (if applicable), and a clear description of your issue. We respond in English and provide explanations of why decisions were made.

We investigate disputes fairly and refer to game recordings, match results, or transaction logs as needed. If we find we made an error, we correct your account immediately. If we determine the outcome was correct, we explain our reasoning in writing. You may request escalation to our management team if you remain unsatisfied with our response.

Limitation of liability and jurisdiction

Our services are provided on an "as-is" basis. We do not guarantee uninterrupted access, error-free operation, or specific outcomes on any game. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages (lost profits, lost winnings, lost data) arising from your use of sihomi.

These terms are governed by the laws of the jurisdictions in which we are licensed and regulated. You agree that any dispute will be resolved through our internal complaint procedure first. If you remain unsatisfied, you may pursue further legal remedies according to your local jurisdiction's law, provided that jurisdiction permits online gaming.

Jurisdiction notice and geographic restrictions

We at sihomi provide our services only in jurisdictions where online gaming is permitted by local law. We do not operate in jurisdictions where online gaming is prohibited. You confirm that you are accessing sihomi from a supported jurisdiction and that your use complies with local law.

We may restrict access from certain geographic regions, IP addresses, or payment methods. If we detect access from a prohibited jurisdiction, we will close your account and refund your balance according to our standard withdrawal procedures. You are solely responsible for understanding the legal status of online gaming in your jurisdiction and for ensuring your use of sihomi is lawful.

Changes to these terms

We at sihomi may update these terms from time to time to reflect changes in our service, legal requirements, or operational practices. We will notify you of material changes via email at least 14 days before they take effect. Continued use of sihomi after the effective date constitutes acceptance of the updated terms.

If you do not agree with any changes, you may close your account before the new terms take effect and request a refund of your balance.

Summary: Your rights and responsibilities on sihomi

By using sihomi, you agree to these terms. You have the right to a fair account, transparent odds, and responsive support. You have the responsibility to use sihomi lawfully, to keep your password confidential, and to provide accurate information during registration and verification.

We at sihomi commit to protecting your data, processing your deposits and withdrawals fairly, and settling bets according to official results. We reserve the right to suspend or close accounts that breach these terms, and to modify our service and terms as needed.

These terms were last updated in May 2026 and apply to all sihomi users accessing the platform via Android, iOS, or desktop browsers.