sihomiPrivacy Policy

What data we collect on sihomi

We collect different types of information at different stages of your sihomi experience. When you create an account, we ask for an email address, mobile phone number, and a username. We use your email to send account recovery links and (if you enable them) promotional messages about new games or tournaments. Your phone number is used for two-factor authentication (2FA) and withdrawal verification.

When you verify your identity (KYC), we collect a government ID photo and proof of address. We encrypt these documents immediately upon upload and store them on secure servers accessible only to our compliance team. We retain KYC documents for the duration of your account and for a standard regulatory retention period afterward, then securely delete them.

We also collect gameplay history—which games you play, wager amounts, outcomes, and timestamps. We use this data to calculate your account balance, settle bets, detect fraud, and meet our legal obligations. We keep this history for at least 12 months so you can review your account activity anytime. We also track login attempts, password resets, and account changes for security purposes.

How we protect your data

We at sihomi encrypt all communication between your device and our servers using SSL/TLS (the same standard used by banks). This means your password, account balance, and payment details are encrypted in transit and cannot be intercepted by a third party.

We also encrypt data at rest on our servers. Identity documents are encrypted before storage, and access is limited to authorized compliance staff. Payment information is encrypted and never stored in plaintext. We maintain regular backups of critical data and test our disaster-recovery procedures to ensure we can restore your information if a system failure occurs.

We limit employee access to personal data on a need-to-know basis. Only our compliance team can view KYC documents; only our payments team can access payment histories; only our support team can reset passwords. We log all data access attempts and review logs regularly for unauthorized activity.

Third-party processors and data location

We use third-party services to operate sihomi. Our payment processor handles deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). We do not store your payment card details—the processor handles that securely. Our hosting provider stores our servers and data backups, which may be located outside Indonesia. We ensure all processors meet international data-protection standards (ISO 27001 or equivalent).

We do not share your personal data with marketing firms, data brokers, or other third parties for their own use. We may disclose data if legally required (e.g., by law enforcement or tax authorities), and we will notify you of such requests unless legally prohibited from doing so.

Cookies and tracking

Our sihomi website and app use cookies and similar tracking technologies to improve your experience. These cookies remember your login session, store your preferences (like language and notification settings), and help us understand how you use our platform so we can fix bugs and improve features.

We do not use cookies to track your behavior outside sihomi (no cross-site tracking). We do not sell cookie data to advertisers. You can disable cookies in your browser settings, but some features of sihomi may not work properly without them. Our cookie policy, linked from the footer of sihomi.net, provides full details on each cookie we use.

Your rights regarding your data

You have the right to request a copy of all personal data we hold about you. Contact our support team, and we'll compile your data into a portable format (usually a PDF or CSV file) within a standard response window. You also have the right to request deletion of your account and associated data—we'll securely delete your personal information, though we may retain gameplay records for regulatory purposes.

If you believe your data has been misused or if you notice inaccuracies in your account information, contact us immediately. We'll investigate and correct any errors. You also have the right to object to processing of your data for marketing purposes—simply disable promotional notifications in your sihomi account settings.

Right to access

Request a copy of your personal data held by sihomi

Right to deletion

Request that we delete your account and data (subject to regulatory retention requirements)

Right to rectification

Ask us to correct inaccurate information in your account

Right to opt-out

Disable marketing emails and promotional notifications in your account settings

Account security and two-factor authentication

We recommend that you enable two-factor authentication (2FA) on your sihomi account for additional security. With 2FA enabled, each time you log in from a new device, we send a one-time code to your registered phone number. You must enter that code before gaining access, which prevents unauthorized account takeover even if someone obtains your password.

We also recommend that you use a strong, unique password (12+ characters with mixed case, numbers, and symbols) and that you change your password periodically. If you forget your password, our recovery process verifies your email and phone before sending a reset link. If you suspect unauthorized access to your sihomi account, contact support immediately and we'll investigate and secure your account.

Children and age restrictions

sihomi is not intended for minors. Our terms of service require account holders to be of legal age to use online gaming services in their jurisdiction. We do not knowingly collect data from individuals under the legal age. If we discover that a minor has created an sihomi account, we'll delete that account and associated data immediately.

Policy changes and notification

We may update this privacy policy from time to time as our practices evolve or as law changes. We'll notify you of material changes by email or by posting a notice on sihomi.net. We encourage you to review this policy periodically so you stay informed about how we handle your data.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your data rights, or have a privacy concern, contact our support team. Send an email through the in-app form on sihomi or visit sihomi.net and use the contact page. You can also reach out to us if you're accessing sihomi from Jakarta, Surabaya, Bandung, or Medan and want to discuss privacy in detail.

We do not guarantee fixed response times, but we prioritize data-protection requests and aim to respond within a standard window. If you're not satisfied with our response, you also have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.

Summary of our sihomi privacy approach

We collect personal data only to operate sihomi—account creation, identity verification, payment processing, and fraud detection. We encrypt data in transit and at rest, limit employee access to sensitive information, and never sell your data to third parties. We use third-party payment processors and hosting providers, all of which meet international security standards.

You have the right to access, correct, or delete your data. You can enable two-factor authentication for additional security and disable marketing notifications anytime. If you have privacy concerns or want to exercise your data rights, contact our support team.

Our services are available only where local law permits. You are responsible for verifying that your use of sihomi complies with your jurisdiction's law. With that understood, we commit to protecting your privacy and handling your data with care and transparency.