sihomi FAQ

When you register on sihomi, we ask for an email address, a mobile phone number, a username, and a password. Your email is used for account recovery and to send you notifications (if you enable them). Your phone number is used for two-factor authentication (2FA) and to verify withdrawals. We recommend using a strong password—at least 12 characters with uppercase, lowercase, numbers, and symbols. After you create your account, you'll need to complete KYC (Know Your Customer) verification before you can deposit or access live games. KYC requires uploading a government ID photo and proof of address, which we encrypt and store securely on our servers.

We require two documents for KYC verification on sihomi: (1) a government-issued photo ID such as a passport, national ID, or driver's license, and (2) proof of address such as a utility bill, bank statement, or government letter dated within the last three months. You'll upload photos of these documents through the KYC section in your sihomi account settings. Our compliance team reviews them and confirms verification in a standard timeframe. Once verified, you can deposit and access all sihomi game sections. If your documents are unclear or incomplete, we'll notify you through your account and ask you to resubmit. This verification protects both you and sihomi from fraud and ensures compliance with applicable law.

If you forget your sihomi password, go to the login page and click "Forgot password?" Enter your username or email address, and we'll send a password-reset link to your registered email. Click the link (valid for a limited time) to set a new password. If you don't receive the email, check your spam folder or contact our support team. For security, we verify your identity by confirming your email before sending the reset link. If your email address is no longer accessible, contact support through the in-app form or website and provide your username and phone number so we can help you regain access to your sihomi account.

We at sihomi offer several account-control tools in your settings. You can enable two-factor authentication (2FA) to require a one-time code sent to your phone each time you log in from a new device. You can update your email address and phone number anytime. You can disable or enable push notifications and promotional emails. You can review your login history to check for unauthorized access. You can also set a session timeout to automatically log out after a period of inactivity, which is useful when you access sihomi on a shared device. If you suspect unauthorized access, contact our support team immediately so we can secure your account.

We at sihomi support deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Each payment method has its own minimum and maximum deposit range, which we display during checkout on sihomi. Minimum deposits are typically very low to accommodate users in various financial situations. Maximum deposits per transaction vary by payment provider and may increase once your account builds history. You can check the current ranges in your sihomi account under "Deposit" or contact our support team for details. Deposits are processed immediately in most cases, though bank transfers may take a few hours depending on your bank and time of day.

If a deposit on sihomi fails to complete, your payment provider (such as mobile banking, local payment, or your bank) will not charge your account, and the funds remain in your payment method. We recommend checking your sihomi account balance and your payment provider's transaction history to confirm the status. If the balance on sihomi does not update within a few minutes, contact our support team through the in-app form with your transaction ID or receipt number. Our payments team will investigate and resolve the issue. If your bank or e-wallet charged you but the sihomi account did not receive the funds, we'll work with your payment provider to recover or reverse the transaction. For withdrawals that fail, we refund the amount to your sihomi account balance, and you can retry with the same or a different payment method.

We at sihomi do not guarantee fixed response times, but our support team prioritizes account and payment queries and aims to respond within a standard window during business hours. The exact timeframe depends on support volume and the complexity of your issue. For urgent account-security concerns (such as unauthorized access), contact support immediately through the in-app form, and we'll escalate your case. For payment issues, include your transaction ID or receipt number so we can investigate quickly. During major holidays (such as Idul Fitri, Idul Adha, or Imlek), response times may be longer. You can track your ticket status in your sihomi account under "Support" and receive email updates as we investigate.

Live-dealer tables on sihomi feature professional dealers and real equipment (cards, roulette wheels, chips) broadcast from our studios via multi-camera streams. You place bets through your mobile or desktop device, and the dealer executes the hand or spin in real time. We offer blackjack, roulette, baccarat, and Dragon Tiger. Slots are digital games where you spin reels and win if symbols match a pay line. We host games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Slots use a random-number generator (RNG) certified by our software providers, while live dealers handle the action themselves. Both have clear rules and odds displayed in the game info section. If you're new to either format, our support team can explain rules in more detail.

We at sihomi occasionally list new-customer welcome offers, but we do not publish fixed bonus amounts or percentages—terms vary and are subject to verification. Any offer we make is displayed in your account when you log in as a new member, and it includes clear terms and conditions so you understand what is required to claim it. Some offers may be tied to your first deposit, your location, or the payment method you choose. To see current offers available to you, log into your sihomi account or contact our support team. We recommend reading the terms carefully before claiming any offer so you know exactly what applies to your account. Offers may change periodically, so check your account regularly for new opportunities.

Our sihomi sportsbook covers football extensively, including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League matches. We also offer markets on other sports such as badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Odds are updated in real time as matches progress, and we offer both pre-match and live-betting options. During major tournaments, our odds and market selection expand to cover more fixtures and bet types. You can browse available markets in the "Sports" section of sihomi. If a specific league or tournament is not listed, contact our support team to request it—we listen to user feedback and add markets based on demand.

We at sihomi use several layers of security. All communication between your device and our servers is encrypted using SSL/TLS, the same standard used by banks. We store your password as an encrypted hash (never in plaintext) so that even our staff cannot see it. We recommend enabling two-factor authentication (2FA), which sends a one-time code to your phone each time you log in from a new device—this prevents unauthorized access even if someone obtains your password. We also monitor your account for suspicious activity and can lock it temporarily if we detect unusual login attempts. Review your login history regularly in your account settings to check for unauthorized access, and contact our support team immediately if you notice anything suspicious. Never share your password, 2FA codes, or KYC documents with anyone.

Yes. We at sihomi encrypt your personal data both in transit (SSL/TLS) and at rest on our secure servers. Identity documents collected during KYC are encrypted and accessible only to our compliance team. Payment information is encrypted and never stored as raw card numbers—our payment processor handles sensitive payment data securely. We limit employee access to personal information on a need-to-know basis and maintain audit logs of all data access. We do not sell your data to third parties. We may disclose data only when legally required (e.g., by law enforcement or tax authorities), and we follow applicable data protection laws. For full details, see our privacy policy on sihomi.